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COMPLAINT ON Smart Communications
BY moronibabia (1 Complaint Posted)
POSTED ON February 27, 2015
Sharing my experience... I'm on their prepaid LTE, and last Nov 23, 2014, I subscribed to their 995 one month LTE subscription... But I wasn't getting any 4G signal... Never had any issues before in my location...

Two days later, I went to their Shangri La office to have my device checked, and me and the tech was able to isolate the issue on the sim card... I placed his simcard on my LTE device, and there was 4G signal... So, opened a case to have my sim card settings fixed... followed almost 10 times with their phone reps, and the shang office, to no avail... Dec 23 came, the 995 expired, without me able to use the service...

went on a vacation, then Jan 5 went back to Shang... now, the next person I spoke with suggested that I buy a new sim card, and we would request a transfer of the 995 to the new sim... been talking with them for more or less 10 times now, and the issue is still not resolved... the last update that I got from their very "Smart" backend peop ...   MORE INFO ON Smartbro LTE>
Internet Services
LOCATION: Metro Manila
COMPLAINT ON Maynilad Water Services
BY LYN P RUMBINES (1 Complaint Posted)
POSTED ON February 25, 2015
Would like to complain about my bloated water bill for the month of December. For how many years our water bill avrages to about Ph500.00 pesos only but this december our water bill was Ph17,000.00 having alledgely used 332 cubic meter of water which is equivalent to 5 days non stop continous flow of water . It was so imposibble for a family of 4 living in a
27 sqaure meter studio type apartment. The owner of the building was the first one to take hold of the statement pls. take note that the water meter is also under his name. so he decided to do the meter testing iwith his father . When result came out having tested the water meter in a 10 liter water pale the result stated "passed" . Maynilad also replaced our water meter with a new one. He then gave the water bill together with the result of the tesing to us so i went to manynilad and made a complain bring all my monthly water bill i even brought xerox copy of all my neighbors december water bill incase a water tapping wil ...   MORE INFO ON Maynilad Water Services>
Office
LOCATION: Metro Manila
COMPLAINT ON nil
BY Complainer (73 Complaints Posted)
POSTED ON February 23, 2015
I have purchase a pair of swaroski earrings and still I have not received till to date. I have tried to call the call centre in sin no one picks up the call and daily I have trying I have not been successful. I wrote numerous emails to Emmy and given my mobile number to call me urgently she or he refused. I had great difficulty submitting the redemption online voucher and havementioned in the email that I want emmy to contact me and guide me along. But staff refused till to date.Today I received an email to tell me the vouchers for the pair of earrings expired. I could have avoided this but the staff emmy refused to call me. Now the company earns my extra money. I even mentioned my Pink Prada pouch bag the pu leather has ripped slightly and I took a photo and attached with the email also cant be bothered and askng me when I purchased. Cant the staff take a little initiative to check in the system. I wanted a replacement and also no. I have not used the bag at all. This staff has to i ...   MORE INFO ON swaroski>
Beauty
LOCATION:
COMPLAINT ON Smart Communications
BY Manix (1 Complaint Posted)
POSTED ON February 20, 2015
I am a Smart prepaid subscriber. I registered a call and text promo, MEGA250 on Feb 11, 2015 (location is in Q.C.). The promo entitles subscriber a 1 month unlimited text to all networks, 120 min calls to Smart/ Talk and Text and Sun subscribers. When I made a call two days after (I was already in Samar) Smart would tell me that I do not have sufficient prepaid credit to make a call so I reload 50 pesos in order to make a call. I tried to call again but it keeps on telling me that I have insufficient balance despite my having a 50 peso load. I called *888 and talked to a customer service rep, explained my concern and provided me a reference number 608048887. She told me my concern is being referred to a technical team and advised me to monitor within 24 hours. After 48 hrs, still I cannot make a call. I called *888 again and again for 7th times with no resolution. I was losing my patience and the last call center agent I talked to, his name is borgie advised me to register another call ...   MORE INFO ON MEGA250>
Telecommunications
LOCATION: Samar
COMPLAINT ON Smart Communications
BY Complainer (73 Complaints Posted)
POSTED ON February 20, 2015
I am a Smart prepaid subscriber. I registered a call and text promo, MEGA250 on Feb 11, 2015 (location is in Q.C.). The promo entitles subscriber a 1 month unlimited text to all networks, 120 min calls to Smart/ Talk and Text and Sun subscribers. When I made a call two days after (I was already in Samar) Smart would tell me that I do not have sufficient prepaid credit to make a call so I reload 50 pesos in order to make a call. I tried to call again but it keeps on telling me that I have insufficient balance despite my having a 50 peso load. I called *888 and talked to a customer service rep, explained my concern and provided me a reference number 608048887. She told me my concern is being referred to a technical team and advised me to monitor within 24 hours. After 48 hrs, still I cannot make a call. I called *888 again and again for 7th times with no resolution. I was losing my patience and the last call center agent I talked to, his name is borgie advised me to register another call ...   MORE INFO ON MEGA250>
Telecommunications
LOCATION:
COMPLAINT ON Producers Bank
BY Archerry (1 Complaint Posted)
POSTED ON February 20, 2015
I just want to know what is the right process to recover my 5000 pesos debited from my account last Dec 8, 2014. Landbank ATM machine was offline that time so I went to the Producers Bank ATM booth. But instead of withdrawing 5000, i got nothing, however the receipt i got stated that i was debited 5,000. I already filed a complaint to the Producers Bank, went to Land Bank but until now I got nothing. Please please help me. Thank you! God bless:)
...   MORE INFO ON Producers Bank>
Banking & Finance
LOCATION: Isabela
COMPLAINT ON Samsung
BY Epstein (1 Complaint Posted)
POSTED ON February 18, 2015
We purchase 2 UA40H5500AR Samsung LED TVs (January 15, 2015). After less than a month of use we found that both has dead pixels. Each TV is worth 33K+ and they insist on repairing the units instead of replacement. The technician clearly indicated that the display panel is defective which means that they were already like that before we purchased. ...   MORE INFO ON Samsung>
Consumer Electronics
LOCATION: Quezon City
COMPLAINT ON Ensogo Philippines
BY gilbertus66 (1 Complaint Posted)
POSTED ON February 17, 2015
I purchased a techno tamashi portable blue radio and 2 blue shaker bottles last November and december 2014, they were suppose to be available for pickup last January 2015. I went to the office but none of the items were available. Was promised they would be delivered for free within a week, it is now 17 february 2015..no delivery no refund of payments made.

...   MORE INFO ON Techno Tamashi>
E-shopping
LOCATION: Pasay City
COMPLAINT ON Air Asia
BY trainer39 (1 Complaint Posted)
POSTED ON February 17, 2015
I booked my back & fort ticket through online at Air Asia flight # Z2535 cebu-cgy flight date on 29 Dec.2014 & Z2536 flight date 31 Dec. 2014 cgy-cebu with booking # UJQ1RE. The flight was cancelled due to typhoon Seniang & cannot be re-scheduled on the same day. I have decided to cancelled both our flight due to the fact that it no longer serve its purpose. I approach the counter regarding refund and was advised to do it through online. I sent my complaint and according to the airlines as their reply that my request for refund was granted and my money will be deposited back to my credit card after 1 month. It is almost 2 months since then and no refund has been made on my account. I sent a message reminding them and they replied that my request does not meet the requirements. ...   MORE INFO ON Air Asia>
Airlines
LOCATION: Cebu City
COMPLAINT ON Erlinda Ablona
BY ScammerHunter (1 Complaint Posted)
POSTED ON February 13, 2015
I ordered a cheap brand new Asus Zenfone 5 with freebies on olx but it never arrived. i already deposited the money in PNB when i found out that she is a scammer by searching the web. i saw her name on reklamo.ph where her another victim was complaining about her. she will give you her store address which is located in lobo batangs and why her products are cheap. she said that they are all tax free. she will reply immediately if you text her. i ask the bank manager if she could locate the scammer,Ms. Erlina Ablona, she lives in Cavite and that time she withdrew the money somewhere in Binondo, the bank personnel are willing to cooperate for further investigations and they advised me to file a complain in a nearby police station. beware in purchasing products online especially in olx.ph. ...   MORE INFO ON Asus Zenfone 5 with freebies>
Consumer Electronics
LOCATION: Metro Manila
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