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COMPLAINT ON Smart Communications
BY ladysancai (1 Complaint Posted)
POSTED ON June 30, 2015
Too much meddling on customer's business and not oriented on his job. On my way to smart comm, I realized I forgot my billing statement so I decided to go straight to the guard and asked a number for the cashier. He asked if I will pay cash or card, I told him that I will pay for cash. He said I can only pay cash in the SMART machine. I told him that I do not have my bill and I do not know my SRN so I asked if I can pay at the cashier. He said I cannot pay at the cashier on cash and he told me "Bakit di mo alam yung SRN mo? Hindi mo ba sinisave?" I told him "Hindi po.. bakit hindi po ba pwede sa cashier magbayad ng cash?" He said, "Hindi pwede, card lang doon dito lang sa machine ang cash, dapat sinisave mo yung SRN mo" in a very rude manner. So I told him that I will just pay my bill via credit card that is when he gave me a number. When I reached the cashier I asked the cashier lady "Hindi na ba pwede cash dito?" She said "Pwede po ma'am actually dito po dapat magba ...   MORE INFO ON SMART>
Professional Services
LOCATION: Benguet
COMPLAINT ON smart communications
BY Complainer (92 Complaints Posted)
POSTED ON June 30, 2015
Too much meddling on customer and not oriented on his job. On my way to smart comm, I realized I forgot my billing statement so I decided to go straight to the guard and asked a number for the cashier. He asked if I will pay cash or card, I told him that I will pay for cash. He said I can only pay a cash in the SMART machine. I told him that I do not have my bill and I do not know my SRN so I asked if I can pay at the cashier. He said I cannot pay at the cashier on cash and he told me "Bakit di mo alam yung SRN mo? Hindi mo ba sinisave?" I told him "Hindi po.. bakit hindi po ba pwede sa cashier?" He said, "Hindi pwede, card lang doon dito lang sa machine ang cash, dapat sinisave mo yung SRN mo" in a very rude manner. So I told him that I will just pay my bill via credit card that is when he gave me a number. When I reached the cashier I asked the cashier lady "Hindi na ba pwede cash dito?" She said "Pwede po ma'am actually dito po dapat magbayad muna kasi inoopen pa la ...   MORE INFO ON smart>
Telecommunications
LOCATION:
COMPLAINT ON Carissa Homes, Starmall
BY 918idg (2 Complaints Posted)
POSTED ON June 30, 2015
Poor customer service. Account Officer Roxanne Diswe for Cavite Carissa Homes Project always answers the phone even for other projects but does not transfer the phone to person being called for. Says she is not allowed to give out the phone number of the person being called and always says the person being called for is either at a meeting, on site or on leave. She cannot accommodate our inquiries but she knows that our account has been raised to an Architect Rolly Luya!!!! This Architect Rolly Luya himself does not entertain our calls after this Roxanne Diswe gave us his number. We were able to contact him via his cellphone this morning, he answered and advised us to call back after 30 minutes which we did and now our calls are being dropped/disconnected. Really, really poor people-handling skills!!!! To those thinking of purchasing property from Carissa Homes, we advise you to look somewhere else, PLEASE!!!! ...   MORE INFO ON Blk02Lot01>
Real Estate
LOCATION: Metro Manila
COMPLAINT ON Carissa Homes
BY 918idg (2 Complaints Posted)
POSTED ON June 30, 2015
No resolution as to how to refund payments for non-delivery/turn over of property after full down payment and 10 amortization payments for the last 5 years now. Finally received notice dated June 2, 2015 only yesterday after not receiving any correspondences regarding any updates or status or even calls from the Carissa Homes in the last 5 years. Told by assigned account officer to stop payment after the 10 monthly amortization and then instructed by a new account officer to draft a letter of restructuring. ...   MORE INFO ON Blk02Lot01>
Real Estate
LOCATION: Metro Manila
COMPLAINT ON Lerma Fabon
BY MarkStrong (1 Complaint Posted)
POSTED ON June 26, 2015
Please beware of this person LERMA FABON REY! Huwag po niny i-approve ang loan nyo sa kanya sayang lang at tatakasan lang kayo. More info here...

http://www.utanginanyo.blogspot.com/2015/06/lerma-fabon-ray-swindler-manloloko.html ...   MORE INFO ON Lerma Fabon>
Professional Services
LOCATION: Metro Manila
COMPLAINT ON CAPITALIFE LENDING INC
BY Joy Sangel (1 Complaint Posted)
POSTED ON June 25, 2015
Need your assistance please, nag loan ako sa capital life lending inc way back March 2014. Kinuha ko ung loan kasi i was planning to settle it within 3months. By the time na magbayad nako ng full payment the company was already closed. I have no idea where to contact them. Lahat po ng numbers and landline tinawagan ko na but out of service. I decided to closed my checking account kasi i thought baka yung way na yun may magfollow up sakin for bouncing checks. Almost 3 months before i got a text message from Ricky Soria from CIrrus daw siya. He asked to pay the checks na nagbounce sabi ko i can't pay that kasi nga ifully paid ko without any interest kasi un naman talga ang plan ko. He asked to send a request to Joanne from CFII to request for reconsideration. I did send the email immediately and hoping that she will reply however wala ako narecive na kahit anu. Nagfollow up ako kaso wala din nangyari. That was last August-Spt 2014. After 10months may nagfollow up samin as in sa bahay 2 ...   MORE INFO ON Personal LOAN>
Banking & Finance
LOCATION: Metro Manila
COMPLAINT ON Globe Telecom
BY MelCardano (1 Complaint Posted)
POSTED ON June 24, 2015
I registered for 3 days unli (GOUNLI80) and then got a message that I don't have enough load to make a call (to a globe number) or to even send a text. When I called customer service, they said it will take 24 hours to resolve. What happened to 3 days Unli? It will turn into 2 days, if it gets resolved at all! What kind of service is that? ...   MORE INFO ON Globe>
Telecommunications
LOCATION: Rizal
COMPLAINT ON Landbank Jaro, Iloilo
BY dabawenya (1 Complaint Posted)
POSTED ON June 23, 2015
My bother asked me to follow up on his request for a card replacement that was opened in Jaro, Iloilo Branch. He was in Cebu when his card got broken so he had to send the card via LBC last May 23. Then comes 23 June, I phoned, from Davao city, (obviously long distance call) Jaro branch with the contact numbers given y their Cebu branch which were all bogus (3 wrong #s. Imagine the costs). When I got hold of their representatives I had to wait on them several times so the long distance call lasted about 10 mins only to find out they've overlooked my brother's card. The whole process of card replacement should only have lasted 2 weeks according to them and that is already a very slow service relative to other banks, added with incompetent staffs. All ingredients for a hassle and cost free card replacement. ...   MORE INFO ON ATM card>
Banking & Finance
LOCATION: Davao City
COMPLAINT ON SKYJET
BY RJ (1 Complaint Posted)
POSTED ON June 23, 2015
We booked a Caticlan flight with Skyjet but the flight was cancelled. Our flights were last December 2014. We decided to refund our return flight (Caticlan-Manila). We are trying to following this up since January 2015 but we haven't heard from them after February 2. The last email that I received from this Ms. Kat Echanova, person-in-charge of refund, was February 2. We always send emails to her to follow-up but still she has no reply.

We tried messaging the Facebook page of Skyjet. And last May 28, they said that they need 2 weeks to process the refund. We're nearing the end of the month of June but still we haven’t heard from them. My message in their Facebook page is already "seen" by them but they chose not to reply.


I think I am not the only one who experience this kind of service from Skyjet. ...   MORE INFO ON SKYJET>
Airlines
LOCATION: Metro Manila
COMPLAINT ON Power Mac Center (Service)
BY MartinG (1 Complaint Posted)
POSTED ON June 19, 2015
I brought our MacBook Air to the Service office of the Power Mac Center in Makati because the battery did not charge anymore and requested them to check the battery and the unit and replace the battery if the unit is otherwise functioning. After doing their diagnosis they came back to me stating that there is corrosion inside and that repair would cost 37,000 pesos, almost as much as a new unit would cost. I then pulled the unit out and paid my 500 Pesos diagnostics fee.

I then opened up the unit myself (I do have professional electronics and IT background) and found some minimal corrosion at screws and other elements. Further visual inspection showed that there was a small metal bit stuck at the magnetic MacSave power connector, you did not even have to open the unit to find that. This metal bit prevented proper contact between the charging cable and the computer. After removing it the computer worked just fine, a check of the battery showed that due to age it had only 50% ca ...   MORE INFO ON Apple After Sales Service>
Consumer Electronics
LOCATION: Laguna
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